At a glance
CleanCleaver food safety systematic review results
What happened?
2problems found
2 problems found · Routine county inspection · Sep 30, 2025
Is that a lot?
Too few food places here for ranges. Colours show points.
Most food places here got 2 to 15 points taken off. Heytea got fewer than most. That's from the last routine visit, on Sep 9, 2025.
Compared with 9,600 Santa Clara County food places. Each place's last routine inspection counts.
What was found out about Heytea?
It's fair to care about this. Here's what the county found. Tap any item to see how a kitchen fixes it.
- No backflow test on file K41How to fixFix it
- Plan review K48How to fixFix it
Source: County of Santa Clara Department of Environmental Health
We review Santa Clara County health data to make this report. We are not the County of Santa Clara Department of Environmental Health.
Visit them directly at deh.santaclaracounty.gov (opens the department's site) · How we review
For Heytea's team
Is this your place?
Welcome, Heytea. We'll walk through this together, one item at a time. To log the fixes, claim Heytea first; we check that you run it.
Your whole team can help. Each person gets one next step, and everyone can see what's done.
This is my place: claim HeyteaWe'll help you get every item done. You don't have to do it alone.
We know an inspection can feel heavy, especially when it's busy.
Fix it together
Follow the steps for each item, with the rule beside it.
Next: No backflow test on fileThe county found: “No air gap provided between ice machine drain line and floor sink. [CA]: Provide 1 inch air gap between the mentioned…”
Then the next one: Plan review
Show what you did
Saying what you fixed, in your own words, builds trust. Families and regulars respect a kitchen that owns it and fixes it.
Each fix step comes from the rule it names: Food Code 2-301.15.
Want to join the restaurants in Santa Clara County that keep their kitchens clean and put their guests' health first?
Claim HeyteaWe'll set it up with you. 25 days free.
Replies are part of a paid plan. We read each one before it goes up. You can take it down any time. Only the department can change its record.
Do you work there, and someone else owns it? I work there
What people see next
Under each item here, people see what you fixed, in your words.
Left alone, or fixed together
Left alone, the same items can come back at the next inspection. Fixed together, they're done.
Not your place?
CleanCleaver puts these same items on your team's phones, with the rule beside each one. Your binder is ready when the inspector is.
25 days free. Cancel anytime.
Inspections
From County of Santa Clara Department of Environmental Health · 2 inspections on record · Last checked Oct 6, 2026
The county lists no visits in the last 12 months.
Every visit
LatestSep 30, 2025Routine inspectionGreen placard
This one: Green placard, inspected Sep 30, 2025.
2 violations listed, 0 marked critical.
Not critical (2)
No backflow test on file
The department's words
K41 Plumbing approved, installed, in good repair; proper backflow devices
No air gap provided between ice machine drain line and floor sink. [CA]: Provide 1 inch air gap between the mentioned water line outlet and the flood level rim of a floor drain to prevent contamination that may be caused by backflow or back siphonage.
Food Code 5-205.15
How can a restaurant or home fix this?
In CleanCleaver: Backflow device test
Backflow test on file
In CleanCleaver: Backflow device test
Are you Heytea? Fix it
Plan review
The department's words
K48 Plan review
1. *REPEAT VIOLATION* Under counter dish machine observed under drain board of the three compartment sink. Dish machine installed without plan submission to and approval from DEH Plan Check. Violation also noted on routine inspection report on 09/09/2025. 2. Previous ice maker (Snooker model# SK529) was replaced with a new ice maker (Snooker model# XC-1000T) without DEH Plan Check approval. [CA]: A person proposing to build or remodel a food facility shall submit plans and specifications for review and shall receive plan approval prior to starting any new construction or remodeling. Contact DEH at [phone] or at www.ehinfo.org to obtain plan check requirements. [SA]: 1. Under counter dish machine impounded. Submit plans to DEH Plan Check regarding under counter dish machine OR remove unit. Submit plans to DEH Plan Check regarding new ice maker. Plan submission to DEH Plan Check regarding installation of hand wash sink shall be completed by 10/30/2025. Plan check consultation hours are Monday through Friday 7:30AM-10AM and afternoon by appointment only at address above. Additional information on Plan Check Program is available at https://www.sccgov.org/sites/cpd/programs/pcp/Pages/home.aspx Plan Check technical questions can be addressed via: phone: [phone] email: [email]
EarlierSep 9, 2025Routine inspection100 out of 100 (Green placard)
4 violations listed, 1 marked critical.
Critical (1)
Marked critical by County of Santa Clara Department of Environmental Health
The department's words
K06 Adequate handwash facilities supplied, accessible
Lack of single-use paper towels at the handwash sink located in the restroom. [CA] All handwash sink shall be able to provide warm water, soap, and single-use paper towels for employees to properly wash their hands. [COS] Employee refilled paper towel dispenser.
Critical items are the ones most likely to make someone sick. This one comes first. Here's how a kitchen fixes it.
Not critical (3)
No backflow test on file
The department's words
K41 Plumbing approved, installed, in good repair; proper backflow devices
Drain line from equipment extends into the floor sink located behind the front counter. [CA] Provide a minimum of a 1 inch air gap between the end of equipment drain lines and the rim of the floor sink.
The department's words
K07 Proper hot and cold holding temperatures
Milk in reach-in cooler located behind the front counter is measured at 49-50F. [CA] Potentially hazardous foods when cold holding shall be held at or below 41F. Refrigerator door was observed not properly closed. The temperature in the unit started to decrease after door was closed. Per employee, the milk was placed into the unit less than 1 hour ago.
Plan review
The department's words
K48 Plan review
An under counter dishwasher was observed under drain board of the three compartment sink. Dishwasher was not part of facility's plan and is unapproved. [CA] The addition of new equipment shall be submitted to this department's Plan Check for review and approval prior to installation and use. Dishwasher was not installed or connected at time of inspection. Facility may be subject to enforcement action if dishwasher is installed and in use without approval.
Source: County of Santa Clara Department of Environmental Health. This is the department's data, not CleanCleaver's. See the department's full record (opens the department's site)
What you can do
As a customer of Heytea, you can:
Learn how these get fixed
Free, step-by-step guides for each item.
- No backflow test on file In CleanCleaver: Backflow device test
Call Heytea
Ask for the manager. Heytea can only fix what it knows about.
Share this page
Use CleanCleaver at home
Families clean together. Chores and food dates for everyone at home.
Complain directly to the health department
We are not the health department. You can report to them on their site. Report to County of Santa Clara Department of Environmental Health (opens the department's site)
When regulars speak up kindly and kitchens fix things, the whole neighborhood eats well. Now you know what the inspector found, and what you can do about it.
About this record
Opens the county's own page for this place.
Most people don't know what a normal result looks like for a place that's open every day. The ranges use each place's last routine inspection in this area. No other county is mixed in.
100 means the inspector found no problems. Santa Clara County takes points off for each problem. Big ones take off more.
The county posts a green, yellow or red placard after each inspection, and gives routine inspections a score. In the county's data, a routine inspection with no violations listed scored 100, and the score drops as violations are found. The county's page does not say which scores or findings give each color: ask the department.
- Inspection type
- Routine inspection
- Result
- Green placard
- Source
- County of Santa Clara Department of Environmental Health
This is not an official ranking or grade. See the official source: County of Santa Clara Department of Environmental Health (opens the department's site) .
Information on this page may be out of date. Check the original source to confirm.