Help center
What do you need help with?
Search, or pick a group. Each answer is a few steps, in the app's own words.
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Which one is mine?
Pick a group,
or type a word.
Each answer names the screen and uses the words you see on it.
Get started
- How do I set up my place?Answer a few plain questions and the app builds your daily checks.
- How do I add my team?Add a person one question at a time and hand them a link, code or PIN.
- How do I set up a shop tablet?Give people without a phone a name tile and a 4-digit PIN.
- What does "Open for food" mean?A green Yes or red Not yet shows whether the opening checks are done.
Daily checks
- How do I do the daily checks?See what is due now, tap one, fill a short form.
- How do I do the daily health check-in?Six yes/no questions and a hand wash; your manager sees only if you are OK to work.
- How do I log a temperature, and what if it's off?Type the reading; if it is out of range, write down the fix.
- How do I report a problem?Tell the manager in a few taps and see what to do first.
- Can I say it instead of typing?Tap the mic, say what you found, check the form, tap Save.
Your team
Records and the binder
- How do I download the inspection binder?Pick dates and download one PDF of logs, fixes, permits and reports.
- How do I fix a mistake in a record?Mark an entry "not done after all" instead of deleting it.
- How do I track food and use-by dates?Log what goes in the fridge and see what to write on the wrap.
Rooms and cleaning
Paper and setup
Account and billing
Nothing matches. Call or text us, and we will help.
Some answers are faster to see than to read.
What if I am still stuck?
A person
answers.
Call or text (415) 640-1667. Tell us the screen you are on and what it says. A photo of the screen is fine.
You can also start a text. Please do not send card numbers, passwords or a worker's health answers.
Tell us the screen and what it says.
Ready?
Ready to run your kitchen
from your phone?
See what the app does on How it works, and what it costs on Pricing. Safety and privacy are on Security. Read how we design for every reader on Accessibility.
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Pick your kind of place on the first screen and the checks are built for it.
Questions
Before you
start.
Who answers if I am stuck?
A person. Call or text (415) 640-1667.
Are the answers written from the real app?
Yes. Each article names the screen it describes and uses the app's own words.
Can I get help in Spanish?
The daily check-in, the shop tablet and the invite message are in Spanish. The help center is in English for now.
Is there a phone app?
The app runs in your phone's browser.
Will the app tell me when something needs me?
Not by text. In a browser, yes, once you say yes when the app asks. Everything also shows when you open the app.
Your binder is ready when the inspector is.
Pick your place. Start with one shift.
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Questions? Call or text (415) 640-1667