Help: Account and billing
How do I start my trial and manage my plan?
Your first Save asks for the card. Add it on Stripe's page. Change or cancel in Stripe's portal.
Last updated
Steps
Add a card.
On Stripe's page.
The plan is 25 days free. Cancel anytime.
- Fill in your first check, like the fridge temperature, and tap
Save
. - A sheet says
Almost there! 🎉
andAdd your card to save this to your log.
It shows your price and that your 25 free days start with the card. TapAdd a card
. - The button reads
Opening Stripe…
and Stripe's page opens. - Type your card on Stripe's page. It is never typed in CleanCleaver.
- When you come back, the app says
You're all set
. It also says your entry is saved to your log. The entry keeps the time you saved it. TapGo to Today
.
Not ready? Tap Not now
. We keep the entry for you. A line at the top says how many entries wait for your card. It is not in your log, your binder or Today's done yet, and an inspector never sees it. It waits as long as your business is here. If the business is deleted, it is deleted with it. To add a card later, tap Add a card
on that line, or open Plan and billing
and tap Add a card
. Only owners and admins can do this. Staff see who to ask.
On the phone app, the sheet says Almost there! 🎉
too, and the entry waits the same way. The phone never takes a card. Add it on the website. The phone saves the entry the next time it opens.
To change your card, see invoices or cancel
- Open
Settings
. FindPlan and billing
. - Tap
Manage card and invoices
. Stripe's portal opens. - Change your card, read an invoice or cancel there.
- After you cancel,
Start again
brings the card step back.
What you will see
One line
about your plan.
Plan and billing shows one line about where you are, how many locations you have and which size each one is. Prices are on the pricing page. Safety never waits for the card. A health check-in, a sick report, a problem report and a cut or burn record always save. A reading out of range still shows its limit and what to do first. For a fridge above 41°F, that is moving the food (FDA Food Code 3-501.16). The card is asked after that.
If it does not look like this
- You closed Stripe without paying? The app says
No card was added. That's fine: you can do it any time.
- Stripe is slow to answer? The app says
Stripe is still finishing. This can take a minute. You can keep working: nothing waits on it.
- No Plan and billing? Only owners and admins see it. Ask your owner.
Good to know
Good to know
about the card.
- The trial is 25 days free. Cancel anytime. The 25 days start when you add a card. Cancel before they end and you pay nothing. We email you 3 days before the first charge.
- Your card is held by Stripe. CleanCleaver never sees the number.
- Before the card you can set up your place and fill in your checks. Saving them to your log, inviting your team and a second location start with the card.
- If a payment fails, you have 7 days to fix your card. After that, or after a cancel, the app locks for new records, but health check-ins and sick reports always work, and you can always read your records, download your binder and export everything.
Next: Sign in and sign out. See Pricing.
Still stuck?
A person answers.
Call or text (415) 640-1667. Tell us the screen and what it says. More about reaching us.
Questions
Before you
start.
Where do I type my card?
On Stripe's own page. CleanCleaver never sees your card number.
How do I cancel?
Open Settings, then Plan and billing, then Manage card and invoices. You can cancel in Stripe's portal.
Am I charged today?
Not until your 25 free days end. Cancel before then and you pay nothing.
Your binder is ready when the inspector is.
Pick your place. Start with one shift.
Start your 25 days free See it work
25 days free. Cancel anytime.
Questions? Call or text (415) 640-1667