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Help: Daily checks

How do I report a problem?

Tap what happened. See what to do first. Your manager gets it on their list.

Last updated

Steps

Tap what happened.
Do this first.

  1. Tap Report.
  2. Under What happened?, tap the closest one, like Pest sighting.
  3. Read Do this first. Do the first step now.
  4. Tap I did this, next.
  5. Pick where it is, from your place's list of areas.
  6. Add a note under Anything to add? if you like. You can add a photo too.
  7. Tap Send report.

What you will see

Sent, and
on their list.

The screen says Sent. Tell the person in charge in person too. If you need them now, tap Get the person in charge on the Do this first screen.

Feeling sick?

Tap I'm sick or was exposed. The next screen says That's all we need. No details, no photos. They only see that you shouldn't do food work today. Then also do your health check-in.

For managers

  1. Open Report, then See recent reports.
  2. Tap I've seen it when you know about it.
  3. When it is handled, tap Mark it fixed and write what was done. Then tap Save.

When a co-worker already reported the same thing, you see Someone already reported this with Still there and It's gone.

If it does not look like this

  • No signal? You're offline. Your report sends by itself when you're back online. Tell the person in charge in person.
  • Your problem is not in the list? Tap the more button and pick Something else.
  • Photo too big? Try a smaller one.

Good to know

What the app
does not do.

  • The app never calls the county, a pest company or an insurer. It shows what to do, like Call the county health department the same day. A person makes the call.
  • The app keeps a note on the report. It does not send a text to your manager.
  • A report about a sick worker keeps no words and no photos.

Next: Roles: who sees what. See Daily checks and Signs of pests and what to do.

Still stuck?

A person answers.

Call or text (415) 640-1667. Tell us the screen and what it says. More about reaching us.

Questions

Before you
start.

Does the app tell the health department?

No. It shows what to do, and a person makes any call.

Who sees my report?

Your manager sees it on their list. A sick report shows only that you should not do food work today.

Can I send a photo?

Yes, on most reports. A photo is optional.

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Questions? Call or text (415) 640-1667