At a glance
CleanCleaver food safety systematic review results
What happened?
94/ 100 · 6 points taken off
2 problems found · Routine county inspection · Jun 3, 2026
Is that a lot?
Most markets and grocery stores here got 2 to 13 points taken off. Mendocino Farms Sandwich Market - Santana Row got about the same as most.
Compared with 534 Santa Clara County markets and grocery stores. Each store's last routine inspection counts.
What was found out about Mendocino Farms Sandwich Market - Santana Row?
It's fair to care about this. Here's what the county found. Tap any item to see how a kitchen fixes it.
- Cooked food not cooled in time K09How to fixFix it
- Hot food below 135°F K07How to fixFix it
Source: County of Santa Clara Department of Environmental Health
We review Santa Clara County health data to make this report. We are not the County of Santa Clara Department of Environmental Health.
Visit them directly at deh.santaclaracounty.gov (opens the department's site) · How we review
For Mendocino Farms Sandwich Market - Santana Row's team
Is this your place?
Welcome, Mendocino Farms Sandwich Market - Santana Row. We'll walk through this together, one item at a time. To log the fixes, claim Mendocino Farms Sandwich Market - Santana Row first; we check that you run it.
Your whole team can help. Each person gets one next step, and everyone can see what's done.
This is my place: claim Mendocino Farms Sandwich Market - Santana RowWe'll help you get every item done. You don't have to do it alone.
We know an inspection can feel heavy, especially when it's busy.
Fix it together
Follow the steps for each item, with the rule beside it.
Next: Cooked food not cooled in timeThe county found: “Sliced chicken was cooling above ice with a lid on inside the walk in cooler. [CA] When cooling PHF's, food may be…”
First step: If you miss a stage
Then the next one: Hot food below 135°F
Log it
Your team logs the fix on their phones, with the time and who did it.
Show what you did
Saying what you fixed, in your own words, builds trust. Families and regulars respect a kitchen that owns it and fixes it.
Each fix step comes from the rule it names: Food Code 4-603.16, Food Code 6-501.112.
Try it yourself
Fix and log it: Cooked food not cooled in time
A practice run. Nothing is saved. Tap each step when it's done.
0 of 2 done
If you miss a stage
Logged
That's one done. We'll be here for the next.
What people see now
Today, people see the department's words and nothing from you.
What people see after you fix and log it
Example reply
CleanCleaverBusiness reply
Your business replied to this with the public statement:
We fixed this the same day. Now our team logs it on their phones at open and close.
The date of your reply
This is not an official update to the health inspection report. The county's record is unchanged.
Most kitchens get something cited at some point. What people remember is that you fixed it.
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Replies are part of a paid plan. We read each one before it goes up. You can take it down any time. Only the department can change its record.
Do you work there, and someone else owns it? I work there
What people see next
Under each item here, people see what you fixed, in your words.
Left alone, or fixed together
Left alone, the same items can come back at the next inspection. Fixed together, they're done.
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Inspections
From County of Santa Clara Department of Environmental Health · 4 inspections on record · Last checked Oct 6, 2026
The county visited 2 times in the last 12 months (2 routine).
Every visit
LatestJun 3, 2026Routine inspection94 out of 100 (Green placard)
This one: 94 out of 100 (Green placard), inspected Jun 3, 2026.
2 violations listed, 0 marked critical.
Not critical (2)
Cooked food not cooled in time
The department's words
K09 Proper cooling methods
Sliced chicken was cooling above ice with a lid on inside the walk in cooler. [CA] When cooling PHF's, food may be left uncovered or loosely covered to allow rapid cooling.
Food Code 3-501.14
How can a restaurant or home fix this?
If you miss a stage
- Missed stage 1 (not 70°F by 2 hours): reheat to 165°F and start over, or throw it out.
- Missed stage 2 (not 41°F by 6 hours): throw it out.
How to cool fast
3 more steps in the full guide Read the free guide
Cooling food in two stages
The full guide has 3 more parts. Sign up to open the full guide in the app.
Are you Mendocino Farms Sandwich Market - Santana Row? Fix it
The department's words
K07 Proper hot and cold holding temperatures
Recently sliced chicken was measured 43 F. Chicken was send back into walk in cooler for rapid chilling. [CA] PHFs shall be held at 41°F or below or at 135°F or above. [SA] PHF shall be chilled up to 41F before placing in to a prep cooler.
Food Code 3-501.16(A)(1)
How can a restaurant or home fix this?
If food is out of range
- Hot food below 135°F for less than 2 hours: reheat to 165°F.
- Cold food above 41°F for less than 2 hours: chill it right away.
- Unknown time or longer: throw it out.
Which foods need temperature control (TCS)
3 more steps in the full guide Read the free guide
Hot and cold holding
The full guide has 3 more parts. Sign up to open the full guide in the app.
Are you Mendocino Farms Sandwich Market - Santana Row? Fix it
EarlierMar 19, 2026Routine inspectionGreen placard
4 violations listed, 1 marked critical.
Critical (1)
Marked critical by County of Santa Clara Department of Environmental Health
The department's words
K07 Proper hot and cold holding temperatures
*REPEAT VIOLATION* Sliced cheddar cheese measured 50F while overfilled in a container maintained in an improper ice bath in the upper portion of the left-side prep cooler at the front service line. Per staff, the cheese is delivered sliced, placed in the walk-in cooler, then relocated to the prep cooler for assembly. Staff stated that the cheese had been placed into the unit less than 1 hour prior. Ambient of the unit measured 55F via probe. *Note: Unit is currently unable to maintain potentially hazardous foods at 41F or below. See K35m. In the meantime, staff are utilizing ice baths. Ensure that ice comes up to the maximal level of food in the container, or facility may elect to subject the items to time as a public health control (4-hour rule) until the unit can be repaired. Managers were familiar with the concept of TPHC. [CA] Potentially hazardous foods shall be held at 41F or below, or at 135F or above to prevent the growth of bacteria. [SA] Sliced cheese to be used or discarded by 4:00PM.
Critical items are the ones most likely to make someone sick. This one comes first. Here's how a kitchen fixes it.
Not critical (3)
Equipment in poor repair
The department's words
K35 Equipment, utensils: Approved, in good repair, adequate capacity
Ambient of the far-left side prep cooler at the front service line measured 55F via probe. [CA] Refrigeration shall be capable of maintaining potentially hazardous foods at 41F or below.
Food-contact surfaces not cleaned or sanitized right
The department's words
K14 Food contact surfaces clean, sanitized
Chlorine sanitizer in the mechanical dishwasher measured at 200 ppm. Employee reports that sometimes their hands feel burned/itchy after contact. [CA] Maintain chlorine in mechanical warewash machine at 50 PPM.
Pests seen inside: fruit flies
The department's words
K23 No rodents, insects, birds, or animals
30+ flies observed throughout the kitchen. Flies observed crawling on the ceiling, on walls, flying close to food, and crawling on trash. Facility provided the most recent pest control service report from Ecolab, conducted on 1/28/2026, which noted fly activity. [CA] Food facility shall be kept free of non-disease carrying insects, weevils, ants, gnats, and fruit flies.
EarlierSep 17, 2025Routine inspection97 out of 100 (Green placard)
1 violation listed, 0 marked critical.
Not critical (1)
The department's words
K07 Proper hot and cold holding temperatures
CUT CHERRY TOMATOES MEASURED 50 F AT PREP COOLER LOCATION. [CA] PHFs shall be held at 41°F or below or at 135°F or above. Chilled food up to 41 F before placing inside the prep cooler. [COS] CUT CHEERY TOMATOES WERE SHIFTED TO REFRIGERATION FOR CHILLING.
EarlierJan 9, 2025Routine inspection100 out of 100 (Green placard)
No violations listed in the data.
Source: County of Santa Clara Department of Environmental Health. This is the department's data, not CleanCleaver's. See the department's full record (opens the department's site)
What you can do
As a customer of Mendocino Farms Sandwich Market - Santana Row, you can:
Learn how these get fixed
Free, step-by-step guides for each item.
- Cooked food not cooled in time Read the free guide
- Hot food below 135°F Read the free guide
Call Mendocino Farms Sandwich Market - Santana Row
Ask for the manager. Mendocino Farms Sandwich Market - Santana Row can only fix what it knows about.
Call Mendocino Farms Sandwich Market - Santana Row: (408) 207-1390
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Complain directly to the health department
We are not the health department. You can report to them on their site. Report to County of Santa Clara Department of Environmental Health (opens the department's site)
When regulars speak up kindly and kitchens fix things, the whole neighborhood eats well. Now you know what the inspector found, and what you can do about it.
Do you work at or run Mendocino Farms Sandwich Market - Santana Row?
See the plan to fix each item and show what you did.
Address thisAbout this record
Opens the county's own page for this place.
Most people don't know what a normal result looks like for a place that's open every day. The ranges use each place's last routine inspection in this area. No other county is mixed in.
100 means the inspector found no problems. Santa Clara County takes points off for each problem. Big ones take off more.
The county posts a green, yellow or red placard after each inspection, and gives routine inspections a score. In the county's data, a routine inspection with no violations listed scored 100, and the score drops as violations are found. The county's page does not say which scores or findings give each color: ask the department.
- Inspection type
- Routine inspection
- Result
- 94 out of 100 (Green placard)
- Source
- County of Santa Clara Department of Environmental Health
This is not an official ranking or grade. See the official source: County of Santa Clara Department of Environmental Health (opens the department's site) .
Information on this page may be out of date. Check the original source to confirm.