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Moldaw Family Residences @ 899 Charleston

Other food place · Palo Alto, CA

1 inspection

At a glance

CleanCleaver food safety systematic review results

What happened?

6 problems found · Routine county inspection · Jun 24, 2025

Is that a lot?

Most food places here got 2 to 15 points taken off. Moldaw Family Residences @ 899 Charleston got more than most.

Compared with 9,600 Santa Clara County food places. Each place's last routine inspection counts.

What was found out about Moldaw Family Residences @ 899 Charleston?

It's fair to care about this. Here's what the county found. Tap any item to see how a kitchen fixes it.

  1. No hot or cold water at a sink K21How to fixFix it
  2. Hand sink not ready to use K06How to fixFix it
  3. Food in poor condition K13How to fixFix it

See all 6 items ↓

Source: County of Santa Clara Department of Environmental Health

We review Santa Clara County health data to make this report. We are not the County of Santa Clara Department of Environmental Health.

Which one are you?

For Moldaw Family Residences @ 899 Charleston's team

Is this your place?

Welcome, Moldaw Family Residences @ 899 Charleston. We'll walk through this together, one item at a time. To log the fixes, claim Moldaw Family Residences @ 899 Charleston first; we check that you run it.

Your whole team can help. Each person gets one next step, and everyone can see what's done.

This is my place: claim Moldaw Family Residences @ 899 Charleston

We'll help you get every item done. You don't have to do it alone.

We know an inspection can feel heavy, especially when it's busy.

  1. Fix it together

    Follow the steps for each item, with the rule beside it.

  2. Log it

    Your team logs the fix on their phones, with the time and who did it.

  3. Show what you did

    Saying what you fixed, in your own words, builds trust. Families and regulars respect a kitchen that owns it and fixes it.

Each fix step comes from the rule it names: Food Code 2-301.15, Food Code 6-501.111, Food Code 4-603.16.

Try it yourself

Fix and log it: Hand sink not ready to use

A practice run. Nothing is saved. Tap each step when it's done.

0 of 3 done

Hand sinks are for hands only

From Food Code 2-301.15

Logged

That's one done. We'll be here for the next.

What people see now

Today, people see the department's words and nothing from you.

What people see after you fix and log it

Example reply

CleanCleaverBusiness reply

Your business replied to this with the public statement:

We fixed this the same day. Now our team logs it on their phones at open and close.

The date of your reply

This is not an official update to the health inspection report. The county's record is unchanged.

Most kitchens get something cited at some point. What people remember is that you fixed it.

Want to join the restaurants in Santa Clara County that keep their kitchens clean and put their guests' health first?

Claim Moldaw Family Residences @ 899 Charleston

We'll set it up with you. 25 days free.

Replies are part of a paid plan. We read each one before it goes up. You can take it down any time. Only the department can change its record.

Do you work there, and someone else owns it? I work there

What people see next

Under each item here, people see what you fixed, in your words.

Left alone, or fixed together

Left alone, the same items can come back at the next inspection. Fixed together, they're done.

Not your place?

CleanCleaver puts these same items on your team's phones, with the rule beside each one. Your binder is ready when the inspector is.

Start for my business

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Inspections

From County of Santa Clara Department of Environmental Health · 1 inspection on record · Last checked Oct 6, 2026

The county lists no visits in the last 12 months.

Every visit

  1. LatestJun 24, 2025Routine inspection82 out of 100 (Green placard)

    This one: 82 out of 100 (Green placard), inspected Jun 24, 2025.

    6 violations listed, 0 marked critical.

    Not critical (6)

    • No hot or cold water at a sink

      The department's words

      K21 Hot and cold water available

      Measured the hot water supply at a maximum of 113.5 F from all sinks within the facility. [CA] Hot water shall be supplied at a minimum temperature of at least 120°F measured from the faucet throughout facility except at handwash sinks.

      Food Code 5-103.11

      How can a restaurant or home fix this?

      In CleanCleaver: Log hand sink and dish water temperatures

      Hot and cold water at every sink

      In CleanCleaver: Log hand sink and dish water temperatures

      Fix and log it now

      Are you Moldaw Family Residences @ 899 Charleston? Fix it

    • Hand sink not ready to use

      The department's words

      K06 Adequate handwash facilities supplied, accessible

      The hand wash sink at the warewashing area lacks a soap and paper towel supply. [CA] Handwashing facilities shall be equipped with handwashing cleanser and single-use sanitary towels in dispensers.

      Food Code 5-205.11

      How can a restaurant or home fix this?

      Hand sinks are for hands only

      • Wash only at a handwashing sink.
      • Never wash hands in the dish sink, a food prep sink, a mop sink, or a drink cooler.
      • Never dump drinks, rinse utensils or fill pitchers at the hand sink.

      From Food Code 2-301.15

      Soap and hand sanitizer

      4 more steps in the full guide Read the free guide

      Handwashing

      The full guide has 4 more parts. Sign up to open the full guide in the app.

      Fix and log it now

      Are you Moldaw Family Residences @ 899 Charleston? Fix it

    • Food in poor condition

      The department's words

      K13 Food in good condition, safe, unadulterated

      Dented cans stored on the rack at the storage room. [CA] Cans shall be free of dents on their rims and seems.

      Food Code 3-101.11

      How can a restaurant or home fix this?

      Reject it if you see

      • Frozen food with big ice crystals, frozen liquid in the bottom, or water stains (thawed and refrozen)
      • A time-temperature indicator showing it got too warm, even if the food looks fine
      • Cans that are swollen, leaking, rusty, deeply dented at the seams, or missing labels

      From Food Code 6-501.111

      Approved sources only

      2 more steps in the full guide Read the free guide

      Receiving deliveries

      The full guide has 2 more parts. Sign up to open the full guide in the app.

      Fix and log it now

      Are you Moldaw Family Residences @ 899 Charleston? Fix it

    • Food-contact surfaces not cleaned or sanitized right

      The department's words

      K14 Food contact surfaces clean, sanitized

      Measured the final sanitizing rinse from the high temperature ware washing machine at a maximum of 150 F. [CA] Mechanical sanitization shall be accomplished in the final sanitizing rinse by achieving a utensil surface temperature of 160°F (or manufacturer's instruction).

      Food Code 4-602.11

      How can a restaurant or home fix this?

      Clean first, then sanitize

      • 1. Scrape off food.
      • 2. Wash with detergent and warm water.
      • 3. Rinse off the soap (soap weakens sanitizer).

      From Food Code 4-603.16

      When to clean food-contact surfaces

      4 more steps in the full guide Read the free guide

      Cleaning vs sanitizing, and sanitizer strengths

      The full guide has 4 more parts. Sign up to open the full guide in the app.

      Fix and log it now

      Are you Moldaw Family Residences @ 899 Charleston? Fix it

    • Cooked food not cooled in time

      The department's words

      K09 Proper cooling methods

      Cooked chicken wings measured at 83 F within a deep covered container in the prep fridge. [CA] Cool foods using approved containers which facilitate heat transfer, such as metal. [COS] Chicken wings placed on a sheet pan within the walk in refrigerator.

      Food Code 3-501.14

      How can a restaurant or home fix this?

      If you miss a stage

      • Missed stage 1 (not 70°F by 2 hours): reheat to 165°F and start over, or throw it out.
      • Missed stage 2 (not 41°F by 6 hours): throw it out.

      How to cool fast

      3 more steps in the full guide Read the free guide

      Cooling food in two stages

      The full guide has 3 more parts. Sign up to open the full guide in the app.

      Fix and log it now

      Are you Moldaw Family Residences @ 899 Charleston? Fix it

    Show 1 more
    • Hot food below 135°F

      The department's words

      K07 Proper hot and cold holding temperatures

      Measured dressings at 46 F and cheese at 45 F within double staked containers at the cook line prep fridge. [CA] PHFs shall be held at 41°F or below or at 135°F or above. Discontinue practice of double stacking pans within the top portion of the prep fridge. [COS] Items placed on ice to be cooled to and held at 41 F or below.

      Food Code 3-501.16(A)(1)

      How can a restaurant or home fix this?

      If food is out of range

      • Hot food below 135°F for less than 2 hours: reheat to 165°F.
      • Cold food above 41°F for less than 2 hours: chill it right away.
      • Unknown time or longer: throw it out.

      Which foods need temperature control (TCS)

      3 more steps in the full guide Read the free guide

      Hot and cold holding

      The full guide has 3 more parts. Sign up to open the full guide in the app.

      Fix and log it now

      Are you Moldaw Family Residences @ 899 Charleston? Fix it

Source: County of Santa Clara Department of Environmental Health. This is the department's data, not CleanCleaver's. See the department's full record (opens the department's site)

What you can do

As a customer of Moldaw Family Residences @ 899 Charleston, you can:

  1. Learn how these get fixed

    Free, step-by-step guides for each item.

    Open the steps here

  2. Call Moldaw Family Residences @ 899 Charleston

    Ask for the manager. Moldaw Family Residences @ 899 Charleston can only fix what it knows about.

    Call Moldaw Family Residences @ 899 Charleston: (650) 321-3188

  3. Share this page

  4. Use CleanCleaver at home

    Families clean together. Chores and food dates for everyone at home.

    See CleanCleaver for home

  5. Complain directly to the health department

    We are not the health department. You can report to them on their site. Report to County of Santa Clara Department of Environmental Health (opens the department's site)

When regulars speak up kindly and kitchens fix things, the whole neighborhood eats well. Now you know what the inspector found, and what you can do about it.

Do you work at or run Moldaw Family Residences @ 899 Charleston?

See the plan to fix each item and show what you did.

Address this

About this record

Opens the county's own page for this place.

Most people don't know what a normal result looks like for a place that's open every day. The ranges use each place's last routine inspection in this area. No other county is mixed in.

100 means the inspector found no problems. Santa Clara County takes points off for each problem. Big ones take off more.

The county posts a green, yellow or red placard after each inspection, and gives routine inspections a score. In the county's data, a routine inspection with no violations listed scored 100, and the score drops as violations are found. The county's page does not say which scores or findings give each color: ask the department.

Inspection type
Routine inspection
Result
82 out of 100 (Green placard)
Source
County of Santa Clara Department of Environmental Health

This is not an official ranking or grade. See the official source: County of Santa Clara Department of Environmental Health (opens the department's site) .

Information on this page may be out of date. Check the original source to confirm.

Questions about Moldaw Family Residences @ 899 Charleston

When was Moldaw Family Residences @ 899 Charleston last inspected?

The county last inspected Moldaw Family Residences @ 899 Charleston on Jun 24, 2025. It was a routine inspection.

What did the county find at Moldaw Family Residences @ 899 Charleston?

The county listed 6 violations on Jun 24, 2025: No hot or cold water at a sink; Hand sink not ready to use; and Food in poor condition, and 3 more.

What does a critical item mean?

Critical items are the ones most likely to make someone sick. On Jun 24, 2025, the county marked none as critical.