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Papa John's Pizza

Other food place · Mountain View, CA

2 inspections

At a glance

CleanCleaver food safety systematic review results

What happened?

3 problems found · 1 marked critical · Routine county inspection · Nov 17, 2025

Is that a lot?

Most food places here got 2 to 15 points taken off. Papa John's Pizza got about the same as most.

Compared with 9,600 Santa Clara County food places. Each place's last routine inspection counts.

What was found out about Papa John's Pizza?

It's fair to care about this. Here's what the county found. Tap any item to see how a kitchen fixes it.

  1. Marked critical: Hands not washed when needed K05How to fixFix it
  2. Hood filters need cleaning K38How to fixFix it
  3. No person in charge on duty K01How to fixFix it

See all 3 items ↓

Source: County of Santa Clara Department of Environmental Health

We review Santa Clara County health data to make this report. We are not the County of Santa Clara Department of Environmental Health.

Which one are you?

For Papa John's Pizza's team

Is this your place?

Welcome, Papa John's Pizza. We'll walk through this together, one item at a time. To log the fixes, claim Papa John's Pizza first; we check that you run it.

Your whole team can help. Each person gets one next step, and everyone can see what's done.

This is my place: claim Papa John's Pizza

We'll help you get every item done. You don't have to do it alone.

We know an inspection can feel heavy, especially when it's busy.

  1. Fix it together

    Follow the steps for each item, with the rule beside it.

  2. Log it

    Your team logs the fix on their phones, with the time and who did it.

  3. Show what you did

    Saying what you fixed, in your own words, builds trust. Families and regulars respect a kitchen that owns it and fixes it.

Each fix step comes from the rule it names: Food Code 2-301.14, Food Code 6-301.11.

Try it yourself

Fix and log it: Hands not washed when needed

A practice run. Nothing is saved. Tap each step when it's done.

0 of 3 done

When to wash

From Food Code 2-301.14

Logged

That's one done. We'll be here for the next.

What people see now

Today, people see the department's words and nothing from you.

What people see after you fix and log it

Example reply

CleanCleaverBusiness reply

Your business replied to this with the public statement:

We fixed this the same day. Now our team logs it on their phones at open and close.

The date of your reply

This is not an official update to the health inspection report. The county's record is unchanged.

Most kitchens get something cited at some point. What people remember is that you fixed it.

Want to join the restaurants in Santa Clara County that keep their kitchens clean and put their guests' health first?

Claim Papa John's Pizza

We'll set it up with you. 25 days free.

Replies are part of a paid plan. We read each one before it goes up. You can take it down any time. Only the department can change its record.

Do you work there, and someone else owns it? I work there

What people see next

Under each item here, people see what you fixed, in your words.

Left alone, or fixed together

Left alone, the same items can come back at the next inspection. Fixed together, they're done.

Not your place?

CleanCleaver puts these same items on your team's phones, with the rule beside each one. Your binder is ready when the inspector is.

Start for my business

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Inspections

From County of Santa Clara Department of Environmental Health · 2 inspections on record · Last checked Oct 6, 2026

The county visited once in the last 12 months (1 routine).

Points taken off at each routine inspection
Dec 31, 2024: 12Nov 17, 2025: 13121320242025

Every visit

  1. LatestNov 17, 2025Routine inspection87 out of 100 (Green placard)

    This one: 87 out of 100 (Green placard), inspected Nov 17, 2025.

    3 violations listed, 1 marked critical.

    Critical (1)

    • Marked critical by County of Santa Clara Department of Environmental Health

      Hands not washed when needed

      The department's words

      K05 Hands clean, properly washed; gloves used properly

      Employee was observed touching food with bare hands, then touching a keyboard, then returning to handle food with bare hands without washing hands. [CA] Properly wash hands when switching between tasks that may result in cross-contamination. [COS]

      Critical items are the ones most likely to make someone sick. This one comes first. Here's how a kitchen fixes it.

      Food Code 2-301.12

      How can a restaurant or home fix this?

      When to wash

      • Before you start food work and before you put on gloves
      • After the restroom (wash twice; see below)
      • After touching your face, hair, nose or body

      From Food Code 2-301.14

      How to wash

      4 more steps in the full guide Read the free guide

      Handwashing

      The full guide has 4 more parts. Sign up to open the full guide in the app.

      Fix and log it now

      Are you Papa John's Pizza? Fix it

    Not critical (2)

    • Hood filters need cleaning

      The department's words

      K38 Adequate ventilation/lighting; designated areas, use

      Light fixture above food prep area are missing covers. [CA] Light bulbs shall be shielded, coated or otherwise shatter-resistant in areas where there is unpackaged foods, clean equipment, utensils, linens, or unwrapped single use articles.

      Food Code 6-501.14

      How can a restaurant or home fix this?

      In CleanCleaver: Hood filters

      Hood filters clean

      In CleanCleaver: Hood filters

      Fix and log it now

      Are you Papa John's Pizza? Fix it

    • No person in charge on duty

      The department's words

      K01 Demonstration of knowledge; food safety certification

      REPEAT VIOLATION - Food safety certificate and employees food handler cards are not available for review. [CA] Food facilities that prepare, handle, or serve non-prepackaged potentially hazard foods shall have at least one valid Food Safety Certificate available for review at all times. Each food handler shall maintain a valid food handler card for the duration of his or her employment as food handler. A valid food handler card shall be provided within 30 days of after the date of hire.

  2. EarlierDec 31, 2024Routine inspection88 out of 100 (Green placard)

    5 violations listed, 0 marked critical.

    Not critical (5)

    • Hood filters need cleaning

      The department's words

      K38 Adequate ventilation/lighting; designated areas, use

      Observed all light fixtures missing covers. Lights over the pizza prep table is dim [CA] - Light bulbs shall be shielded, coated or otherwise shatter-resistant in areas where there is unpackaged foods, clean equipment, utensils, linens, or unwrapped single use articles. In every room and area in which any food is prepared, manufactured, processed or prepackaged or in which equipment or utensils are cleaned, sufficient natural or artificial lighting shall be provided. Replace the dim lights

    • No person in charge on duty

      The department's words

      K01 Demonstration of knowledge; food safety certification

      Food safety manager certificate and employees food handler cards are not available for review [CA] At least one person shall maintain a valid food safety manager certificate and all employees shall maintain valid food handler cards. Keep cards and certificate at facility available for review at all times. Recommend having a folder/binder with cards and certificate easily accessible for all staff. REPEAT VIOLATION

    • Placard properly displayed/posted

      The department's words

      K58 Placard properly displayed/posted

      Observed placard from previous inspection was not posted at the front window/door. [CA] - The placard shall be posted and clearly visible to the general public and patrons entering the food establishment. [COS] - New placard posted today

    • Restroom not stocked or needs cleaning

      The department's words

      K43 Toilet facilities: properly constructed, supplied, cleaned

      Found toilet tissue stored on top of dispenser in restroom [CA] Toilet tissue shall be provided in a permanently installed dispenser at each toilet.

    • Hot food below 135°F

      The department's words

      K07 Proper hot and cold holding temperatures

      Some foods measured above 41F in the pizza prep refrigeration units. Such as Cheese 47F, cut tomatoes 44F, sausage 48F and chicken pieces 47F and chicken wings 47F [CA] - Maintain the above food items at 41F or below.

Source: County of Santa Clara Department of Environmental Health. This is the department's data, not CleanCleaver's. See the department's full record (opens the department's site)

What you can do

As a customer of Papa John's Pizza, you can:

  1. Learn how these get fixed

    Free, step-by-step guides for each item.

    • Hands not washed when needed Read the free guide
    • Hood filters need cleaning In CleanCleaver: Hood filters

    Open the steps here

  2. Call Papa John's Pizza

    Ask for the manager. Papa John's Pizza can only fix what it knows about.

    Call Papa John's Pizza: (650) 969-7272

  3. Share this page

  4. Use CleanCleaver at home

    Families clean together. Chores and food dates for everyone at home.

    See CleanCleaver for home

  5. Complain directly to the health department

    We are not the health department. You can report to them on their site. Report to County of Santa Clara Department of Environmental Health (opens the department's site)

When regulars speak up kindly and kitchens fix things, the whole neighborhood eats well. Now you know what the inspector found, and what you can do about it.

Do you work at or run Papa John's Pizza?

See the plan to fix each item and show what you did.

Address this

About this record

Opens the county's own page for this place.

Most people don't know what a normal result looks like for a place that's open every day. The ranges use each place's last routine inspection in this area. No other county is mixed in.

100 means the inspector found no problems. Santa Clara County takes points off for each problem. Big ones take off more.

The county posts a green, yellow or red placard after each inspection, and gives routine inspections a score. In the county's data, a routine inspection with no violations listed scored 100, and the score drops as violations are found. The county's page does not say which scores or findings give each color: ask the department.

Inspection type
Routine inspection
Result
87 out of 100 (Green placard)
Source
County of Santa Clara Department of Environmental Health

This is not an official ranking or grade. See the official source: County of Santa Clara Department of Environmental Health (opens the department's site) .

Information on this page may be out of date. Check the original source to confirm.

Questions about Papa John's Pizza

When was Papa John's Pizza last inspected?

The county last inspected Papa John's Pizza on Nov 17, 2025. It was a routine inspection.

What did the county find at Papa John's Pizza?

The county listed 3 violations on Nov 17, 2025: Hands not washed when needed; Hood filters need cleaning; and No person in charge on duty.

What does a critical item mean?

Critical items are the ones most likely to make someone sick. On Nov 17, 2025, the county marked 1 as critical.