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Pf Chang's China Bistro

Other food place · Palo Alto, CA

5 inspections

At a glance

CleanCleaver food safety systematic review results

What happened?

3 problems found · 1 marked critical · Routine county inspection · Jul 20, 2026

At the routine inspection on Jul 20, 2026. The latest visit, on Jul 21, 2026, was a follow-up inspection. No notes were taken at it.

Is that a lot?

Most food places here got 2 to 15 points taken off. Pf Chang's China Bistro got about the same as most.

Compared with 9,600 Santa Clara County food places. Each place's last routine inspection counts.

What was found out about Pf Chang's China Bistro?

It's fair to care about this. Here's what the county found. Tap any item to see how a kitchen fixes it.

  1. Marked critical: Pests seen inside: rodents K23How to fixFix it
  2. Hand sink not ready to use K06How to fixFix it
  3. No backflow test on file K41How to fixFix it

See all 3 items ↓

Source: County of Santa Clara Department of Environmental Health

We review Santa Clara County health data to make this report. We are not the County of Santa Clara Department of Environmental Health.

Which one are you?

For Pf Chang's China Bistro's team

Is this your place?

Welcome, Pf Chang's China Bistro. We'll walk through this together, one item at a time. To log the fixes, claim Pf Chang's China Bistro first; we check that you run it.

Your whole team can help. Each person gets one next step, and everyone can see what's done.

This is my place: claim Pf Chang's China Bistro

We'll help you get every item done. You don't have to do it alone.

We know an inspection can feel heavy, especially when it's busy.

  1. Fix it together

    Follow the steps for each item, with the rule beside it.

  2. Log it

    Your team logs the fix on their phones, with the time and who did it.

  3. Show what you did

    Saying what you fixed, in your own words, builds trust. Families and regulars respect a kitchen that owns it and fixes it.

Each fix step comes from the rule it names: Food Code 6-501.112, Food Code 2-301.15, Food Code 4-301.12, Food Code 3-302.11.

Try it yourself

Fix and log it: Pests seen inside: rodents

A practice run. Nothing is saved. Tap each step when it's done.

0 of 3 done

What to do

From Food Code 6-501.112

Logged

That's one done. We'll be here for the next.

What people see now

Today, people see the department's words and nothing from you.

What people see after you fix and log it

Example reply

CleanCleaverBusiness reply

Your business replied to this with the public statement:

We fixed this the same day. Now our team logs it on their phones at open and close.

The date of your reply

This is not an official update to the health inspection report. The county's record is unchanged.

Most kitchens get something cited at some point. What people remember is that you fixed it.

Want to join the restaurants in Santa Clara County that keep their kitchens clean and put their guests' health first?

Claim Pf Chang's China Bistro

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Replies are part of a paid plan. We read each one before it goes up. You can take it down any time. Only the department can change its record.

Do you work there, and someone else owns it? I work there

What people see next

Under each item here, people see what you fixed, in your words.

Left alone, or fixed together

Left alone, the same items can come back at the next inspection. Fixed together, they're done.

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CleanCleaver puts these same items on your team's phones, with the rule beside each one. Your binder is ready when the inspector is.

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Inspections

From County of Santa Clara Department of Environmental Health · 5 inspections on record · Last checked Oct 6, 2026

The county visited 4 times in the last 12 months (2 routine, 2 follow-up).

Nice work, Pf Chang's China Bistro. At the follow-up one day later, the county listed no items still open.

You cleared the re-check in one day. We're proud of you.

Fewer points taken off than last time (19 → 13). That takes a team.

Points taken off at each routine inspection
Feb 11, 2025: 18Mar 19, 2026: 19Jul 20, 2026: 13Follow-up visit, Mar 20, 2026Follow-up visit, Jul 21, 202618191320252026

Every visit

  1. LatestJul 21, 2026Follow-up inspection

    No notes were taken, but there was an interaction, likely addressing some or all of the prior report. No inspector comment was found. See the official report (opens the department's site) for more information.

    This one: a follow-up inspection on Jul 21, 2026. A follow-up visit re-checks earlier items. The last routine inspection was Jul 20, 2026: 87 out of 100 (Red placard).

  2. EarlierJul 20, 2026Routine inspection87 out of 100 (Red placard)

    3 violations listed, 1 marked critical.

    Critical (1)

    • Marked critical by County of Santa Clara Department of Environmental Health

      Pests seen inside: rodents

      The department's words

      K23 No rodents, insects, birds, or animals

      1. Observed Vermin: Documented in the following areas: One dead rodent observed on trap in the dining area. Located below wall booth seating area. 2. Photographs: Taken for documentation purposes. Yes 3. Supervisor Notified: [name] 4. Notification: The person in charge during inspection, [name], has been informed that the facility must close immediately. [CA]: The premises of each food facility must be maintained free of vermin. A facility cannot operate if there is a vermin infestation that leads to contamination of food contact surfaces, packaging, utensils, food equipment, or adulteration of food. The facility is required to cease operations immediately and must remain closed until all corrective actions on the provided checklist are completed. Requirements Before Reopening: 1. Email the signed and completed Reopening Checklist to the assigned inspector. 2. Submit a copy of the pest control report from a licensed provider.

      Critical items are the ones most likely to make someone sick. This one comes first. Here's how a kitchen fixes it.

      Food Code 6-501.111

      How can a restaurant or home fix this?

      What to do

      • Any sign of mice, rats or roaches: act now. Protect or throw out affected food, clean the area, and call the pest control operator the same day.
      • Flies or ants in food areas: act within 24 hours.
      • Insects in food: throw that food out and check the stock around it.

      From Food Code 6-501.112

      What NOT to do

      3 more steps in the full guide Read the free guide

      Signs of pests and what to do

      The full guide has 3 more parts. Sign up to open the full guide in the app.

      Fix and log it now

      Are you Pf Chang's China Bistro? Fix it

    Not critical (2)

    • Hand sink not ready to use

      The department's words

      K06 Adequate handwash facilities supplied, accessible

      1) No paper towels available in employee restroom. 2) No paper towels available at hand wash sink near the 3 comp sink. Additional hand wash sink available at cook line. [CA] Ensure paper towels are available at all times. [COS] Food employee restocked paper towels.

      Food Code 5-205.11

      How can a restaurant or home fix this?

      Hand sinks are for hands only

      • Wash only at a handwashing sink.
      • Never wash hands in the dish sink, a food prep sink, a mop sink, or a drink cooler.
      • Never dump drinks, rinse utensils or fill pitchers at the hand sink.

      From Food Code 2-301.15

      Soap and hand sanitizer

      4 more steps in the full guide Read the free guide

      Handwashing

      The full guide has 4 more parts. Sign up to open the full guide in the app.

      Fix and log it now

      Are you Pf Chang's China Bistro? Fix it

    • No backflow test on file

      The department's words

      K41 Plumbing approved, installed, in good repair; proper backflow devices

      1) Faucet leak observed at the 2 comp prep sink. 2) Hand wash sink near 3 comp sink is draining slowly. [CA] Repair plumbing fixture and maintain in clean and good repair.

      Food Code 5-205.15

      How can a restaurant or home fix this?

      In CleanCleaver: Backflow device test

      Backflow test on file

      In CleanCleaver: Backflow device test

      Fix and log it now

      Are you Pf Chang's China Bistro? Fix it

  3. EarlierMar 20, 2026Follow-up inspectionGreen placard

    No notes were taken, but there was an interaction, likely addressing some or all of the prior report. No inspector comment was found. See the official report (opens the department's site) for more information.

  4. EarlierMar 19, 2026Routine inspection81 out of 100 (Green placard)

    5 violations listed, 1 marked critical.

    Critical (1)

    • Marked critical by County of Santa Clara Department of Environmental Health

      Pests inside, or a way in for them

      The department's words

      K23 No rodents, insects, birds, or animals

      Observed a fruit fly in a bottle of whiskey. [CA] Food shall be free of contamination/adulteration. [COS] Whiskey was poured down the drain. See VC&D report.

      Critical items are the ones most likely to make someone sick. This one comes first. Here's how a kitchen fixes it.

    Not critical (4)

    • Cooked food not cooled in time

      The department's words

      K09 Proper cooling methods

      Measured chicken in deep container at prep unit at 52F. [CA] When cooling, cool foods rapidly by use of shallow pans, no more than 2 inches for solid food. [COS]

    • No hot or cold water at a sink

      The department's words

      K21 Hot and cold water available

      Measured hot water at 3 comp sink at 105F. [CA] Maintain hot water at minimum of 120F. Measured warm water at womens restroom hand sink at 63F. [CA] Maintain a minimum of 100F warm water at all times.

    • Hand sink not ready to use

      The department's words

      K06 Adequate handwash facilities supplied, accessible

      Lack of paper towels at hand sink near cook line. Keep paper towels stocked at all times.

    • Dish sink or dish machine not set up right

      The department's words

      K34 Warewash facilities: installed/maintained; test strips

      Observed a leak from the dishwater when unit is running. [CA] Repair leak and keep equipment in good repair.

  5. EarlierFeb 11, 2025Routine inspection82 out of 100 (Green placard)

    5 violations listed, 1 marked critical.

    Critical (1)

    • Marked critical by County of Santa Clara Department of Environmental Health

      Hot food below 135°F

      The department's words

      K07 Proper hot and cold holding temperatures

      Measured raw shrimp at 48F (pantry station), chicken at 43F (pantry station), cooked pork at 45F(drahma station). [CA] Maintain potentially hazardous food 41F and below. [COS] Cool food down in walk in to 41F or add ice.

      Critical items are the ones most likely to make someone sick. This one comes first. Here's how a kitchen fixes it.

    Not critical (4)

    • Equipment in poor repair

      The department's words

      K35 Equipment, utensils: Approved, in good repair, adequate capacity

      Pantry station prep unit measured at a temperature of 43F ambient. [CA] Ensure unit is able to maintain potentially hazardous food 41F and below at all times. Keep equipment in good repair.

    • Hand sink not ready to use

      The department's words

      K06 Adequate handwash facilities supplied, accessible

      Observed hand sink a bar obstructed by a linen bag. [CA] Keep hand sink unobstructed at all times. [COS]

    • No hot or cold water at a sink

      The department's words

      K21 Hot and cold water available

      Water at hand sink in employee restroom measured at 60F. [CA] Maintain a minimum of 100F warm water.

    • Raw food not kept apart from ready-to-eat food

      The department's words

      K27 Food separated and protected

      Observed raw shrimp on top of dessert cake/cupcake(pantry station) and raw fish above imitation crab meat in walk in cooler. [CA] Store raw protein below ready to eat food. [COS]

Source: County of Santa Clara Department of Environmental Health. This is the department's data, not CleanCleaver's. See the department's full record (opens the department's site)

What you can do

As a customer of Pf Chang's China Bistro, you can:

  1. Learn how these get fixed

    Free, step-by-step guides for each item.

    Open the steps here

  2. Call Pf Chang's China Bistro

    Ask for the manager. Pf Chang's China Bistro can only fix what it knows about.

    Call Pf Chang's China Bistro: (650) 330-1782

  3. Share this page

  4. Use CleanCleaver at home

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    See CleanCleaver for home

  5. Complain directly to the health department

    We are not the health department. You can report to them on their site. Report to County of Santa Clara Department of Environmental Health (opens the department's site)

When regulars speak up kindly and kitchens fix things, the whole neighborhood eats well. Now you know what the inspector found, and what you can do about it.

Do you work at or run Pf Chang's China Bistro?

See the plan to fix each item and show what you did.

Address this

About this record

Opens the county's own page for this place.

Most people don't know what a normal result looks like for a place that's open every day. The ranges use each place's last routine inspection in this area. No other county is mixed in.

100 means the inspector found no problems. Santa Clara County takes points off for each problem. Big ones take off more.

The county posts a green, yellow or red placard after each inspection, and gives routine inspections a score. In the county's data, a routine inspection with no violations listed scored 100, and the score drops as violations are found. The county's page does not say which scores or findings give each color: ask the department.

Inspection type
Follow-up inspection
Result
Green placard
Source
County of Santa Clara Department of Environmental Health

This is not an official ranking or grade. See the official source: County of Santa Clara Department of Environmental Health (opens the department's site) .

Information on this page may be out of date. Check the original source to confirm.

Questions about Pf Chang's China Bistro

When was Pf Chang's China Bistro last inspected?

The county last inspected Pf Chang's China Bistro on Jul 21, 2026. It was a follow-up inspection.

What did the county find at Pf Chang's China Bistro?

The county listed no violations on Jul 21, 2026.

What does a critical item mean?

Critical items are the ones most likely to make someone sick. On Jul 21, 2026, the county marked none as critical.