At a glance
CleanCleaver food safety systematic review results
What happened?
96/ 100 · 4 points taken off
2 problems found · Routine county inspection · May 29, 2026
Is that a lot?
Most food places here got 2 to 15 points taken off. Graduate Palo Alto - Lou & Herbert's (1st Floor) got about the same as most.
Compared with 9,600 Santa Clara County food places. Each place's last routine inspection counts.
What was found out about Graduate Palo Alto - Lou & Herbert's (1st Floor)?
It's fair to care about this. Here's what the county found. Tap any item to see how a kitchen fixes it.
- Thermometer missing or reading wrong K39How to fixFix it
- Raw food not kept apart from ready-to-eat food K27How to fixFix it
Source: County of Santa Clara Department of Environmental Health
We review Santa Clara County health data to make this report. We are not the County of Santa Clara Department of Environmental Health.
Visit them directly at deh.santaclaracounty.gov (opens the department's site) · How we review
For Graduate Palo Alto - Lou & Herbert's (1st Floor)'s team
Is this your place?
Welcome, Graduate Palo Alto - Lou & Herbert's (1st Floor). We'll walk through this together, one item at a time. To log the fixes, claim Graduate Palo Alto - Lou & Herbert's (1st Floor) first; we check that you run it.
Your whole team can help. Each person gets one next step, and everyone can see what's done.
This is my place: claim Graduate Palo Alto - Lou & Herbert's (1st Floor)We'll help you get every item done. You don't have to do it alone.
We know an inspection can feel heavy, especially when it's busy.
Fix it together
Follow the steps for each item, with the rule beside it.
Next: Thermometer missing or reading wrongThe county found: “Lack of thermometer for 2 door prep unit. [CA] Provide a thermometer.”
First step: Ice-water method
Then the next one: Raw food not kept apart from ready-to-eat food
Log it
Your team logs the fix on their phones, with the time and who did it.
Show what you did
Saying what you fixed, in your own words, builds trust. Families and regulars respect a kitchen that owns it and fixes it.
Each fix step comes from the rule it names: Food Code 3-302.11, Food Code 6-501.112, Food Code 7-201.11, Food Code 3-305.11.
Try it yourself
Fix and log it: Thermometer missing or reading wrong
A practice run. Nothing is saved. Tap each step when it's done.
0 of 4 done
Ice-water method
Logged
That's one done. We'll be here for the next.
What people see now
Today, people see the department's words and nothing from you.
What people see after you fix and log it
Example reply
CleanCleaverBusiness reply
Your business replied to this with the public statement:
We fixed this the same day. Now our team logs it on their phones at open and close.
The date of your reply
This is not an official update to the health inspection report. The county's record is unchanged.
Most kitchens get something cited at some point. What people remember is that you fixed it.
Want to join the restaurants in Santa Clara County that keep their kitchens clean and put their guests' health first?
Claim Graduate Palo Alto - Lou & Herbert's (1st Floor)We'll set it up with you. 25 days free.
Replies are part of a paid plan. We read each one before it goes up. You can take it down any time. Only the department can change its record.
Do you work there, and someone else owns it? I work there
What people see next
Under each item here, people see what you fixed, in your words.
Left alone, or fixed together
Left alone, the same items can come back at the next inspection. Fixed together, they're done.
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Inspections
From County of Santa Clara Department of Environmental Health · 3 inspections on record · Last checked Oct 6, 2026
The county visited once in the last 12 months (1 routine).
Every visit
LatestMay 29, 2026Routine inspection96 out of 100 (Green placard)
This one: 96 out of 100 (Green placard), inspected May 29, 2026.
2 violations listed, 0 marked critical.
Not critical (2)
Thermometer missing or reading wrong
The department's words
K39 Thermometers provided, accurate
Lack of thermometer for 2 door prep unit. [CA] Provide a thermometer.
Food Code 4-203.11
How can a restaurant or home fix this?
Ice-water method
- 1. Fill a large glass with crushed ice, then add cold water to the top. Stir.
- 2. Put the probe in the center, not touching the sides or bottom. A dial thermometer goes at least 2 inches deep, past the dimple.
- 3. Wait 30 seconds, or until the reading stops moving.
- 4. It should read 32°F. If not, adjust it (dial: turn the nut under the head with a wrench; digital: press reset per the maker). Replace it if it can't be adjusted.
Using and cleaning it
3 more steps in the full guide Read the free guide
Thermometers and calibration
The full guide has 3 more parts. Sign up to open the full guide in the app.
Are you Graduate Palo Alto - Lou & Herbert's (1st Floor)? Fix it
Raw food not kept apart from ready-to-eat food
The department's words
K27 Food separated and protected
Raw pooled eggs noted above ready to eat food items in single door unit. [CA] Store raw eggs below ready to eat foods.
Food Code 3-302.11
How can a restaurant or home fix this?
Top to bottom
- 1. Top: ready-to-eat food (salads, desserts, cut fruit, cooked leftovers, deli meat, cheese, drinks)
- 2. Raw fish and seafood (cooked to 145°F)
- 3. Whole cuts of beef, pork and lamb; raw shell eggs (145°F)
From Food Code 3-302.11
Keep raw meat types apart
3 more steps in the full guide Read the free guide
Fridge and freezer storage order
The full guide has 3 more parts. Sign up to open the full guide in the app.
Are you Graduate Palo Alto - Lou & Herbert's (1st Floor)? Fix it
EarlierOct 22, 2025Routine inspection96 out of 100 (Green placard)
2 violations listed, 0 marked critical.
Not critical (2)
Equipment in poor repair
The department's words
K35 Equipment, utensils: Approved, in good repair, adequate capacity
Observed 2 unapproved portable induction cook top units in kitchen. This facility does not have a ventilation hood. [CA] Equipment that generates grease, steam, vapors, heat require a ventilation. All food shall be cooked in the approved ovens only.
Thermometer missing or reading wrong
The department's words
K39 Thermometers provided, accurate
Thermometers missing from 2 door prep unit and single door prep unit. [CA] Provide thermometers and locate at warmest part of the unit.
EarlierDec 3, 2024Routine inspection86 out of 100 (Green placard)
6 violations listed, 0 marked critical.
Not critical (6)
Pests seen inside: fruit flies
The department's words
K23 No rodents, insects, birds, or animals
Observed fruit flies at 1st floor bar. [CA] Continue to eliminate fruit flies.
No menu note about raw or undercooked food
The department's words
K19 Consumer advisory for raw or undercooked foods
Lack of consumer advisory statement on breakfast/lunch/dinner menu for raw/undercooked food items (raw oysters, ceviche etc). [CA] Include consumer advisory statement on menu.
Chemicals unlabeled or stored near food
The department's words
K29 Toxic substances properly identified, stored, used
Observed dish machine chemicals stored on shelf where clean food equipment is located. [CA] Locate chemicals in another area.
Food on the floor or under drips
The department's words
K30 Food storage: food storage containers identified
Unlabeled dry bulk ingredient bins (flour etc) in dry storage area. [CA] Label with common name.
Raw food not kept apart from ready-to-eat food
The department's words
K27 Food separated and protected
Raw salmon above read to eat food in prep unit. [CA] Store raw salmon below ready to eat food. [COS]
Show 1 more
The department's words
K26 Approved thawing methods used; frozen food
Observed oysters, clams in prep sink, thawing. [CA] Thaw food under refrigeration.
Source: County of Santa Clara Department of Environmental Health. This is the department's data, not CleanCleaver's. See the department's full record (opens the department's site)
What you can do
As a customer of Graduate Palo Alto - Lou & Herbert's (1st Floor), you can:
Learn how these get fixed
Free, step-by-step guides for each item.
- Thermometer missing or reading wrong Read the free guide
- Raw food not kept apart from ready-to-eat food Read the free guide
Call Graduate Palo Alto - Lou & Herbert's (1st Floor)
Ask for the manager. Graduate Palo Alto - Lou & Herbert's (1st Floor) can only fix what it knows about.
Call Graduate Palo Alto - Lou & Herbert's (1st Floor): (650) 843-9755
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Complain directly to the health department
We are not the health department. You can report to them on their site. Report to County of Santa Clara Department of Environmental Health (opens the department's site)
When regulars speak up kindly and kitchens fix things, the whole neighborhood eats well. Now you know what the inspector found, and what you can do about it.
Do you work at or run Graduate Palo Alto - Lou & Herbert's (1st Floor)?
See the plan to fix each item and show what you did.
Address thisAbout this record
Opens the county's own page for this place.
Most people don't know what a normal result looks like for a place that's open every day. The ranges use each place's last routine inspection in this area. No other county is mixed in.
100 means the inspector found no problems. Santa Clara County takes points off for each problem. Big ones take off more.
The county posts a green, yellow or red placard after each inspection, and gives routine inspections a score. In the county's data, a routine inspection with no violations listed scored 100, and the score drops as violations are found. The county's page does not say which scores or findings give each color: ask the department.
- Inspection type
- Routine inspection
- Result
- 96 out of 100 (Green placard)
- Source
- County of Santa Clara Department of Environmental Health
This is not an official ranking or grade. See the official source: County of Santa Clara Department of Environmental Health (opens the department's site) .
Information on this page may be out of date. Check the original source to confirm.